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    Change or cancel your plan

    Last updated [DATE]

    You can change or cancel your plan online at any time from the billing page; you don't need to contact us.

    Who can do this: the account owner who pays for the plan.

    Steps

    Change your plan

    1. [BILLING PROVIDER STEPS: where the billing page is opened from in the app]
    2. Pick the new plan and confirm.

    Cancel your plan

    1. [BILLING PROVIDER STEPS]
    2. Select cancel and confirm. [CANCEL FLOW: if an exit question is added, it is one optional question you can skip]

    Payments are handled by Lemon Squeezy, our merchant of record. We never ask for your card details by email or chat.

    What you should see

    • After a change: [CONFIRM with backend-billing: Lemon Squeezy proration setting.] Default if proration is on: an upgrade starts right away, and you pay the difference for the rest of the current period. A downgrade starts at your next renewal.
    • After you cancel: a confirmation [CANCEL CONFIRMATION: on screen / by email]. Your plan stays active until the end of the period you've paid for, and it won't renew. After that, [DATA AFTER CANCELLATION: retention per the Privacy Policy, owner decides].

    If it doesn't work

    • If you can't find the billing page or the cancel option, email hello@aivting.com and we'll cancel it for you. The cancellation counts from the day we receive your email.
    • For refunds, see Refunds.

    Still stuck? Contact us.