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    Pause or remove a prompt

    Last updated [DATE]

    When you remove a prompt, we stop collecting it and stop counting it in totals, but we keep its past answers, so you can reactivate it at any time.

    Who can do this: owners and editors.

    Steps

    Remove a prompt

    1. In the prompts table, open the prompt's actions menu.
    2. Select Remove prompt.
    3. Confirm with Remove prompt.

    Reactivate a prompt

    1. Above the prompts table, set Prompt status to Inactive.
    2. Find the prompt and select Reactivate.

    What you should see

    • A removed prompt moves to Inactive and shows Not tracked · not counted in totals. New runs don't collect it.
    • Its past answers stay on the prompt's page.
    • Every figure on the dashboard counts active prompts only, so removing a prompt can change your totals for past dates too.

    If it doesn't work

    • "20 active prompts is the limit. Remove one before you reactivate this one.": remove another prompt first.
    • "The prompt couldn't be reactivated. Please try again.": reload the page and try again.

    Still stuck? Contact us.