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    Sign-in email didn't arrive

    Last updated [DATE]

    Check your spam or junk folder first, then make sure the address is right and ask for a new link.

    Who can do this: anyone signing in.

    Steps

    1. Look in your spam, junk or promotions folder for an email from [SENDER ADDRESS].
    2. Check the address you typed on the login page.
    3. Wait a few minutes; email can be slow.
    4. Go back to the login page and select Email me a sign-in link again.
    5. If your company filters email, ask your IT team to allow [SENDER ADDRESS].

    What you should see

    An email with a one-time sign-in link. Open it in the same browser you asked for it in.

    If it doesn't work

    • "Too many requests. Please wait a few minutes and try again.": wait, then ask once more.
    • You were invited to a project: sign in with the exact email address the invite was created for.
    • Aivting is in early access: "If this email has access, a sign-in link is on its way." If your email doesn't have access yet, no email is sent. Email us at hello@aivting.com and we'll look at it.
    • Still nothing after 15 minutes: contact us with the address you used.

    Still stuck? Contact us.