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    Invite link doesn't work

    Last updated [DATE]

    An invite link stops working when it expires, has been used, has been revoked, or is opened by someone signed in with a different email; the fix is a new link from the project owner.

    Who can do this: the invited person asks; the project owner creates the new link.

    Steps

    If you were invited

    1. Read the message on the page:
      • "This invite is for another email": select Sign out, then sign in with the address the invite was created for.
      • "This invite link doesn't work": it may have expired, been used already or been revoked. Ask the person who invited you for a new link.
    2. Make sure you copied the whole link.

    If you're the owner

    1. Open Settings → Members.
    2. Under Pending invites, select Revoke next to the old invite.
    3. Create a new invite link and send it. See Invite teammates and clients.

    Invite links expire 7 days after they're created and work only for one email address.

    What you should see

    With a working link, the page shows the project and Join project.

    If it doesn't work

    • "We couldn't add you to this project. Please try again.": reload the page and try again.
    • The sign-in email didn't arrive: see Sign-in email didn't arrive.

    Still stuck? Contact us.